Data Protection & Privacy

yamanplus Privacy Policy

Last updated: January 2025  ·  Applies to all members in the Philippines

At yamanplus, your privacy matters. This Privacy Policy explains what personal information we collect when you use our platform, how we use and protect that information, and what rights you have over your own data. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly and in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012. If you have any questions about how your information is handled, the details in this policy will guide you.

What We Collect & Why

Your Data, Handled With Care

A clear breakdown of the information we collect, how we use it, and the choices available to you as a member.

Information We Collect

When you register with yamanplus, we collect personal details such as your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. During normal use of the platform, we also collect transactional data including deposit and withdrawal records, betting history, and session activity logs. Technical data such as your IP address, device type, browser version, and approximate location may be gathered automatically to help us maintain platform security and improve performance. We may also collect information you voluntarily provide when contacting our support team or participating in promotions. All data collected is limited to what is necessary for the purposes described in this policy.

How We Use Your Data

Your personal information is used primarily to operate and manage your account, process deposits and withdrawals, and verify your identity in line with our legal obligations. We also use your data to personalise your experience on the platform, send you relevant promotional communications where you have opted in, and monitor activity to detect and prevent fraud or prohibited conduct. Aggregated and anonymised data may be used for internal analytics to improve our services and platform features. We will never use your data for purposes that are incompatible with those stated here without first obtaining your consent. You may update your communication preferences at any time through your account settings.

Sharing Your Information

yamanplus does not sell your personal data to any third party under any circumstances. We may share your information with trusted service providers who assist in delivering our platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are bound by strict confidentiality agreements. In cases where we are required by Philippine law, a court order, or a regulatory authority to disclose your information, we will comply with that legal obligation. If yamanplus undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change. We do not share your data with advertisers or unrelated third parties for their own marketing purposes.

How We Keep Your Data Secure

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored using appropriate encryption at rest. Access to personal data within our organisation is restricted to personnel who require it to perform their job functions, and all such staff are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to maintain the integrity of our systems. While no system can guarantee absolute security, yamanplus takes every reasonable precaution to safeguard your information.

How Long We Retain Your Data

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with regulatory requirements. After the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the data retention countdown from the date of closure, subject to any outstanding legal holds. You may contact our support team for more information about the specific retention periods that apply to your account data.

Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and to access a copy of the information we hold about you. You may request correction of any inaccurate or incomplete data, and in certain circumstances you may request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected. You also have the right to object to the processing of your data for direct marketing purposes and to withdraw consent where processing is based on consent. To exercise any of these rights, please reach out to our support team and we will respond within the timeframe required by applicable law.

Cookies and Tracking Technologies

yamanplus uses cookies and similar tracking technologies to enable essential platform functionality, remember your preferences, and analyse how members interact with our services. Essential cookies are required for the platform to operate correctly and cannot be disabled without affecting your ability to use the service. Analytics cookies help us understand usage patterns so we can improve the platform experience for all members in the Philippines. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some features. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify members through the platform. We encourage you to review this policy periodically so that you remain informed about how your information is being protected. Continued use of the yamanplus platform after any update constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact support to request account closure.

Quick Answers

Privacy Questions Members Ask Most

Straightforward answers to common questions about your data and how we handle it.

No. yamanplus does not sell, rent, or trade your personal information to any third party for their own commercial purposes. Your data is shared only with service providers who help us operate the platform, and only under strict confidentiality agreements. We have no commercial arrangement with advertisers or data brokers that would involve your personal information. Any sharing of data is limited to what is necessary to deliver our services or comply with legal obligations. You can trust that your information stays within the yamanplus ecosystem and its vetted operational partners.

Yes. Under the Philippine Data Privacy Act of 2012, you have the right to request access to the personal data we hold about you. To make a data access request, please contact our support team with your account details and a description of the information you are requesting. We will verify your identity before processing the request to ensure your data is not disclosed to an unauthorised party. Once verified, we will provide you with the relevant information within the timeframe required by applicable law. There is no fee for a standard data access request.

You can manage your marketing communication preferences directly through your account settings at any time. If you no longer wish to receive promotional emails or platform notifications, simply update your preferences in the notifications section of your account. You may also contact our support team and request to be removed from marketing communications. Please note that opting out of marketing messages does not affect transactional communications such as deposit confirmations, withdrawal updates, or security alerts, which are necessary for the operation of your account. Your opt-out request will be processed promptly.

When you close your yamanplus account, we will retain your personal data for the minimum period required by Philippine law and gaming regulations, which is typically five years for transaction and identity records. This retention is necessary to comply with anti-money laundering obligations and to resolve any disputes that may arise after account closure. After the mandatory retention period has passed, your data will be securely deleted or anonymised. During the retention period, your data will not be used for any marketing or operational purposes beyond legal compliance. If you have questions about what data is retained after closure, please contact our support team.
Your Privacy Is Protected

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